Job Details

** Customer Service Rep - O'Neal Steel / Lafayette, LA**

**Job Category****:** Sales **Requisition Number****:** CUSTO03317 Showing 1 location **Job Details**

**Description**

**O'Neal Steel is currently seeking two Customer Service Representatives to assist our Sales Department at our Lafayette, LA facility.**

The Customer Service Representative performs assigned tasks to assist in the overall sales effort of the District or Region. As directed by sales or inventory management, obtains local buy-out materials from approved suppliers at the lowest cost consistent with considerations of quality, reliability of source and urgency of need.

**Responsibilities May Include But Are Not Limited To:**

* Analyze quotations received, select or recommend suppliers with whom orders are to be placed.

* Locate fill-in inventory from local suppliers to meet urgent requirements.

* Key quotations and correspondence as directed by sales representatives.

* Assist in the preparation of reports and recording keeping regarding the sales function.

* Assist sales representatives in expediting and follow?up of orders.

* Assist with incoming customer calls by directing them to the appropriate individual or department needed to resolve problems or complaints.

* Assist with outgoing customer calls as directed by sales representatives.

* Provide support to the sales staff in its effort to give customers the best possible quality and service.

**Required Skills**: To qualify for consideration, an applicant must possess the following skills. Possession of these skills is a prerequisite for employment..

* Special Skills (above average skill required) : organized, detail oriented, ability to work with little supervision, handling outside contacts, communication (oral and written), interpersonal skills, motivation, coping with difficulties and emergencies.

* Additional Skills: must be able to concentrate and maintain productivity in high pressure situations.

* Proficient in Microsoft Office applications

**Education:** Associate or Bachelor Degree in Business, Administration, or pursuing such a degree. Non-degree candidates with experience (2 or more years) may be considered.

**Benefits:** O'Neal offers a competitive salary and a comprehensive benefits package including, but not limited to:

* Health, Vision and Dental Insurance

* Work site Wellness Programs

* Health and Dependent Care Flexible Spending Accounts

* Short-Term and Long-Term Disability Coverage

* Tuition and Health club Reimbursement

* Accidental Death and Dismemberment and Life Insurance

* Adoption Assistance

* Training and Development Opportunities

* 401k and Profit sharing

*After more than 90 years in business, O'Neal Steel is now the United States' largest family-owned metals service center supplying carbon and alloy steel, stainless and aluminum products for companies nationwide. That's an important distinction because it means the family who started the company, and has guided its growth, continues to instrumental in its operation today. As a third-generation family-owned business, we remain committed to the principles of our founder and the success of our customers.*

**Qualifications**

**Skills**

**Behaviors**

**:**

**Motivations**

**:**

**Education**

**Preferred**

Associates or better.

Bachelors or better.

**Experience**

**Required**

Must be able to concentrate and maintain productivity in high pressure situations.

Must be organized, detail oriented, ability to work with little supervision, handling outside contacts, communication (oral and written), interpersonal skills, motivation, coping with difficulties and emergencies.

Proficient in Microsoft Office applications

**Preferred**

Previous Customer Service experience is a Plus!

**Licenses & Certifications**

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)